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Overview

Facing critical inefficiencies in drug procurement and distribution, the client state’s medical corporation needed a digital overhaul to mitigate stockouts, enhance supply chain visibility, and improve operational responsiveness. In response, CSM Tech deployed e-Pharma Supply Chain Solution, a cloud-based platform that digitizes and automates the end-to-end pharmaceutical supply chain. It enabled data-driven decision-making, streamlined workflows, and scalable distribution capabilities across the state’s public health infrastructure.

Challenges

The traditional approach of the client state’s medical corporation for drug distribution was inefficient in various ways:

Lack of Inventory Visibility

Public health facilities and warehouses lacked real-time data on drug availability, leading to critical stockouts and inefficiencies.

Manual, Paper-Based Processes

Procurement and distribution operations relied heavily on manual documentation, slowing down approvals and increasing errors.

Disconnected Systems

Supplier coordination, quality testing, and delivery logistics operated in silos with no unified communication platform.

Inaccurate Demand Forecasting

Limited data analytics resulted in mismatches between demand and supply, leading to both wastage and shortages.

Lack of Quality Oversight

Quality checks were not standardized or tracked systematically, raising risks of expired or substandard drugs entering the system.

The Solution

CSM Technologies developed e-Pharma Supply Chain Solution, a fully automated, cloud-based supply chain platform that integrates procurement, inventory management, quality assurance, and financial transactions into a single ecosystem. Seamlessly integrated with the client state’s e-Hospital Management Information System and the national drugs and vaccine distribution management system, e-Pharma Supply Chain Solution provides real-time visibility, data-driven decision-making, and a more agile approach to healthcare supply chain management.

Solution Image

Key Features & Functionalities

  • 01. End-to-End Automation – From supplier profiling and purchase orders to distribution and payment processing.
  • 02. First Expiry, First Out (FEFO) Stock Management – Ensures medicines are used efficiently, minimizing waste.
  • 03. AI-Powered Demand Forecasting – Predicts inventory needs, preventing stockouts and overstocking.
  • 04. Integrated Quality Control – Automated testing workflows and real-time results tracking.
  • 05. Centralized Supplier & Lab Management – Streamlines vendor interactions and compliance.
  • 06. Actionable Analytics & Decision Support – Custom dashboards and reports for data-driven governance.

Unique Value Proposition

Policy-Aligned Technology

Complies with national healthcare systems like Drugs and Vaccine Distribution Management System and public e-hospital platforms.

Scalable Public Sector Solution

Designed to support high-volume, state-wide deployments across facilities.

Data-Driven Oversight

Empowers health administrators with analytics and real-time visibility.

Inclusive Ecosystem Enablement

Streamlines collaboration between suppliers, labs, and public health offices.

Cloud-Native Architecture

Enables rapid deployment, interoperability, and remote access.

Benefits

  • Improved Supply Chain Efficiency – Automation and centralized tracking have reduced bottlenecks and improved delivery timelines.
  • Reduced Drug Wastage – FEFO inventory logic and predictive restocking have minimized the risk of expiry-based losses.
  • Faster Procurement Cycles – Digitized workflows and system-based approvals have shortened purchase order processing time.
  • Enhanced Transparency & Compliance – Standardized documentation and real-time data have ensured full auditability.
  • Better Coordination – Integrated communication tools helped align suppliers, labs, and distribution centers.
Impact

Impact

  • 50% reduction in purchase order turnaround time
  • Ranked #2 on the country’s Drugs and Vaccine Distribution Management System dashboard for distribution performance
  • Real-time tracking across 500+ warehouses and 300+ suppliers
  • Improved medicine availability across 4,000+ public health facilities
  • Standardized lab testing enabled for all procured drug batches

Conclusion

The e-Pharma Supply Chain Solution has revolutionized public healthcare logistics in the client state by bringing automation, visibility, and quality assurance into a traditionally fragmented process. This scalable, data-driven platform is now a model for other governments aiming to digitize their public health supply chains with confidence and measurable outcomes.

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